Conflict Resolution Leadership Style

12:09 am - by holland.sonya@ymail.com

Let’s provide context regarding a definition of what is conflict. Conflict means different things to different people.  Let’s review what this really means.  For some, a definition of conflict involves confrontation, opposing positions, strong emotions and high-stakes differences and so on.  For others, it may be a difference in opinion, perspective or personality. One person may feel they are in a conflict situation, when the other person feels that they are just discussing opposing views.  It may depend on our personal “view” of the situation. As leaders, we need to be aware of how conflict arises and how to manage conflict. If unhealthy conflict can escalate and the spin off effects can result in lasting damage to relationships and the organization. Conflict normally involves opposing views on one or more of the following: Relationships, Territory, Principles, Position.  An uneven distribution of workload, Unequal treatment, Personality differences, A lack of recognition.  Now let’s focus on how we manage conflict.  Leaders will need to know the techniques for managing conflict and master the tools and skills for conflict resolution.  We will consider these as methods for resolving conflict.  There are five conflict modes: Evade, Negotiation, Partnering, Contest, Adapt.  All five are within us however we know one is more dominant in our communication and behavior style.